Controller and Processor
The details of our company are as follows
Complete name of the legal entity: ChemAnalyst
You can also reach us by our contact us page.
You have been granted rights to lodge a complaint whenever you feel necessary to the Office of Information Commissioner of the ICO, the UK authority that supervises data protection issues (https://ico.org.uk). In the UK, please read at https://ico.org.uk/ for details of how to raise concerns. However, we would appreciate the chance to deal with your concerns before you approach the ICO, hence do contact us.
Personal Information That We Collect
When You Visit our Websites
You can freely explore our website without the need of providing any personal information. But in case you register for subscription services, we might ask for your personal details and, we gather Navigational Information.
Failure of Providing Personal Data
In case we need to collect personal data by law, or to comply with a contract that we might be entering with you and you do not consent to give the requested data, we are likely to be unable to move forward on the contract. (For example, if you do not consent on giving personal information for a consulting engagement). In such cases, we might have to stop any product or service you that you have subscribed. You will be notified if such a case arises at any time.
This refers to any data that you voluntarily submit to us, including your personal contact information, for example, your name, email address, organization name, address, telephone number, and other data about yourself or your business. Personal data can also include information about any transactions that you enter on our website and the information that is available on the internet, for example, from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Navigational Information refers to the information of your computer like IP address, type of browser, geographical location, source of referral, duration of the visit and pages that are viewed.
The payment information is collected and processed by us as soon as you buy our reports as well as our services, which includes credit card numbers and information on billing, with the use of third-party PCI-compliant service providers. Aside from this, no other Sensitive Information is gathered from you.
Information About Children
Our website is not targeted for children aged 18 or less and we don't purposely or deliberately gather such data. In case you feel we might have collected such information of any under 18 child, we request you to contact us immediately, so that the information can be deleted.
How is the Collected Information Used?
We Never Sell Personal data
We will never sell your Personal data to any third party.
Use of Personal data
Along with the uses that have been analysed in the Policy, we can utilize your data to (a) personalizing the Website and to improve the Service to enhance your browsing experience; (b) send across information which according to us would be useful to you by post, email, or any other modes; (c) send you communications related to marketing of our organization or the businesses of select third parties which according to us might concern you, and (d) deliver statistical information about our clients to other companies, but the information shall not be used for identifying any user. We might get in touch with you instead of our business partners about an offering that might concern you. In such cases, we will refrain from transferring your Personal data to third party. We can share data with our partners for contacting you, provided you request to receive such communications, help us accomplish statistical analysis, or give us your support. The third parties; however; are forbidden to use your Personal data other than the above-mentioned purposes, and they must strictly maintain the confidentiality of your information. However, if you don’t consent on sharing your personal data with such companies, you can get in touch with us.
Use of Navigational Information
We utilize Navigational Information for operating as well as improve the company’s websites. We might also utilize Navigational Information by itself or combine your personal data to deliver personalized information about ChemAnalyst.
Customer Testimonials and Comments
On our Website, we have a provision for posting client testimonials and comments, which can contain Personal information. We get every client's consent through email before posting the client's name and testimonial on the website.
Use of Credit Card Information
We use your credit card details exclusively for checking the financial capabilities and collect the payment of our services or reports from you. We generally use third-party service providers to oversee the credit card handling. The service provider is prohibited from to storing, holding, or utilizing your data except for processing the credit card on our behalf.
We engage with different companies as well as individuals for providing different services on our website to visitors and our service users. We may need to share your personal data to provide them information of products and services offered to you. For instance, to provide market assistance, analyzing data, processing card payments and providing client services. In situations where we share data with such agents, they must strictly adhere to our privacy as well as client data handling policy.
Social Media Features
The website incorporates features from social media like, the Facebook’s Like button and Widgets, and the Share button. The social media features gather your information such as IP address, pages visited on our site, and possibly use a cookie to allow the features to run smoothly. The features and widgets on our website are either third party facilitated or directly hosted. The policy does not have any significance to these features as they are governed by the privacy policies of other companies which provide these features.
ChemAnalyst offers free message board, press release, blogs, and public forums on the website. Please take note that in case you directly divulge information by our public message board, blogs, as well as forums, the information could possibly be collected and used by others. However, on your request, we can correct or delete information that you might have entered on the Websites, as elaborated in the "Opting Out and Unsubscribing" part below.
If we get acquired by another company, through mergers, acquisitions or bankruptcy, the company will get all the information collected by ChemAnalyst on all its Websites. In such an event, the company will notify you through email or any notice on the website and also change in ownership, use of Personal data, and your choices regarding your data.
ChemAnalyst reserves all the right of utilize or unveil your Personal information in case it is demanded by law or if the company trust that utilization or expose is important to secure the company’s rights, protection of your safety or of others, investigation of fraud, or conform to a law, order of a court, or legal procedures.
To offer what you may need and what are your interests, we are likely to use your Identity, Contact, Profile Data to form a view. This is how we decide on the products, services and offers could be relevant for your use. However, we only use the data that has been provided directly along with the Aggregated Data provided to us by our analytics partners. We do not track what other websites you might visit after visiting our site, though like most websites, we could register the site which referred you on our site (e.g. a search engine).
ChemAnalyst uses majorly electronic marketing; for example, email advertising to individuals who have already purchased subscription services or reports from us. We will constantly offer an exit from getting this promotion when you first buy our services. We may occasionally send out postal marketing communication to grow our business. If you would prefer not to get this you can opt out from the same (See Opting out beneath). In case you haven’t purchased any services from us but rather have signed up your details with us (for instance, by agreeing to accept a newsletter), we shall just send you marketing communications. You may opt out whenever you want to do so (See Opting out beneath).
To enhance your experience online, we use “Cookies”. A cookie refers to a text file placed on the hard disk by a web server. Cookies do not run programs or transmit viruses to your PC. The web server in the domain that issues the cookie can read it. The main role of the Cookies is to provide convenience for saving time. A Cookie reminds the web server that you are a returning user to the page. For instance, if you were to customize pages on ChemAnalyst’s website, or enlist for administration, a Cookie acts as a reminder of the visit on our webpage. When you come back to a similar website, the data you earlier gave can be recovered and you can therefore effectively utilize the customized features.
We might gather statistic data, for example, your ZIP code, age, gender, interests, and favorites using log documents that cannot be related to either your name or any other information. We also collect your PC’s hardware and software data. This data can incorporate your IP address, program write, space names, web access supplier (ISP), the records saw on our webpage (e.g., HTML pages, illustrations, and so on.), clickstream data, referring website addresses, access times and operating system. This data is utilized by ChemAnalyst for the task of our administration, to look after quality, and to give general insights with respect to utilization of ChemAnalyst Website(s). For the above reasons, we link the automatically-collected data to Personal information, for example, name, email address, postal address, and telephone number.
Opting Out and Unsubscribing
Your Legal Rights - Reviewing, Correcting and Removing Your Personal Data
- What personal data do we hold
- The purpose of data processed
- The categories of personal data concerned
- To whom has the personal data be disclosed or will be disclosed
- The intended duration of storing the personal data
- Information of the source in case data wasn’t collected directly
- The right to correct or complete inaccurate data about them and the process for requesting
- The right to receive personal data in a structured and commonly used machine-language and the right to communicate the data to another controller
The right of requesting erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from our end and to be informed about any automated decision-making that we might use. The right of lodging a complaint or seeking judicial help and who to contact in such cases.
No Fees is Usually Required
You are not required to pay any fees for accessing your personal data (or exercising any rights). However, a reasonable fee may be charged if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need from You
We may need to ask for data from you to help us to confirm your identity and ensure your right to access your personal data. This is a just a security effort to guarantee that individual information isn't disclosed to any individual who has no right to get it. We may likewise get in touch with you to approach you for additional data in connection to your demand to fast-track our response.
How Long Will You Store My Personal Data For?
Your personal data will only be retained till the time it fulfils the purpose we collect it for, which may include the purpose of satisfying legal, accounting, or report requirements.
For deciding the suitable maintenance time frame for individual information, we think about the quantity of data, its nature, and how sensitive the personal data is, potential risks from unauthorized use or disclosure of your personal data, the purpose of which we process the personal data and if the purposes can be achieved through other ways, and the legal requirements. For example, order details will be kept for long to conform with our regulatory as well as legal requirements.
In some cases, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes where we may use this information for the foreseeable future without any notice to you.
Time Limit to Respond
Within a span of a month, the company try to respond to all legitimate requests. However, sometimes we might take more than a month depending on how complex the request is or in case of multiple requests. In those cases, you will be notified and updated. To exercise these rights, you can get in touch with us by marking your query for the attention of the DPO.
We take the privacy and security of individuals and their information very seriously and will take all the measures and precaution necessary for securing personal data that is processed.
Security of your Personal data
We use a host of different security technologies and procedures that help in protecting Personal data from unauthorized access, use or disclosure. The Personal data provided gets secured on a computer server in a controlled as well as protected environment, that is safe from unauthorized access, use or disclosure. When sensitive Personal data (such as credit card details and/or geo-location data) gets collected on our Websites and/or transmitted to other websites, it is secured through encryption, using different protocols like the Secure Socket Layer (SSL) protocol.
We possess robust information security policies to protect personal information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures, together with:
- Cyber Essential accreditation.
- Latest firewalls with most recent patches at every area.
- Secure VPNs between territorial and global areas.
- MPLS network connecting the workplaces.
- Strict access management controls to all areas on the file servers.
- Market leading the threat location with the most recent fixes on all servers and workstations.
- Workstation and removable media encryption.
- Market leading appliance web security and control insurance.
- Mobile device management on all organization possessed hand-held devices.
- Regular vulnerability and infiltration testing.
- Clustered mail servers on isolated destinations for DR purposes.
- Full network fail-ove resilience.
- IT framework situated in air-conditioned rooms behind security locked doors.
- GFS reinforcement pivot framework with media put away either in fire proof safes or off-site.
Our Acceptable Use Policy is applicable to us and our customers, which among other things prohibits us from sending unsolicited commercial email in violation of applicable laws. It requires the inclusion in every email sent using the Subscription Service of an "opt-out" mechanism and other required information. We require our customers to adhere to the Acceptable Use Policy always, and any violations by a customer can result in immediate suspension or termination of the Subscription Service.
To Unsubscribe from Our Communications
You can unsubscribe from our communications by just clicking the "unsubscribe" link located on the bottom of the e-mails. Customers, however, cannot opt out of receiving transactional emails related to their account with us.
We are committed to protecting your right to privacy as a user of www.chemanalyst.com
If you log on to www.chemanalyst.com, we will collect personal data for registering you as a user, including name, e-mail address, phone number, and address. Your personal data however will be kept confidential and used for research, marketing, and strategic client analysis purposes. However, this information will be used for our internal business purposes only.
We will not exchange, sell, or divulge any contact information to anyone outside of ChemAnalyst. We will send you information about either our products and services or other products and services that we feel may interest you. If you don’t wish to receive any unsolicited mail from us, instructions are clearly mentioned in each of the emails on how to unsubscribe.
For more data about ChemAnalyst and our directions or administrations, don't hesitate to contact us.