Century Plyboards India Limited streamlined IT operations using ManageEngine solutions, reducing workload and boosting operational efficiency.
Century Plyboards India Limited (CenturyPly), a prominent Indian manufacturer of plywood and building materials, has significantly streamlined its IT operations by adopting an integrated platform from ManageEngine, a division of Zoho Corporation. This strategic move has enabled CenturyPly to reclaim 30% of its IT workload, transforming its operational efficiency and positioning IT as a key driver for growth.
The primary challenge for CenturyPly stemmed from its rapid growth and expanding workforce, which led to a fragmented IT environment. With operations spread across multiple manufacturing plants and regional offices, and a monthly addition of nearly 100 employees, CenturyPly's IT team was overwhelmed by manual and repetitive tasks. Engineers were constantly engaged in time-consuming activities such as manually creating Active Directory profiles and email accounts for new hires, handling over 40 daily password reset calls, and reacting to data security incidents without real-time visibility. This operational burden, common among fast-growing Indian enterprises, severely limited the IT team's capacity for strategic infrastructure development and proactive problem-solving.
To address these issues, CenturyPly implemented ManageEngine's unified IT management solutions. The company sought a platform that offered seamless collaboration between applications and ensured business continuity, moving beyond just a list of features. By integrating its IT operations onto a single platform, CenturyPly eliminated the need for "application-hopping," allowing its teams to manage the IT ecosystem as a cohesive unit.
The consequences of this integration have been substantial. CenturyPly has successfully eliminated over 50 daily help desk calls and automated the onboarding process for 70-100 new employees each month. This significant reduction in manual effort has freed up the IT team, enabling them to focus on more strategic initiatives and infrastructure improvements. The shift has turned IT operations into a strategic growth engine, ensuring business continuity and enhancing overall organizational agility.
From an industry-specific and economic perspective, CenturyPly's experience reflects a broader trend in India's workplace transformation market, which is projected to grow at an 18.83% CAGR through 2030. This growth is largely fueled by rapid workforce expansion and increasing digital adoption across Indian enterprises. By embracing integrated IT solutions, CenturyPly not only resolves its internal operational bottlenecks but also exemplifies how technology leaders in India are leveraging digital maturity to foster greater efficiency, security, and strategic value within their organizations. This move underscores the critical role of robust IT infrastructure in supporting business scalability and competitiveness in a rapidly evolving digital economy.
